Our Service

According to the actual situation of the user application, understand the operation process and load state of the equipment, according to the needs of customers, we shouldhelp customers to select products, answer customers' technical questions about products, help customers to get familiar with the product characteristics, give the customer professional suggestion to help customer select products accurately.

The 400 hotline is open 24 hours a day. Fax, email, QQ, and telephone are all-round and multi-channel to accept customer problems. Technical personnel are 24 hours a day to answer customer problems.

Respond to customer needs within 30 minutes, and arrive at the customer site within 24 hours for major problems.

Professionally and patiently solve various problems for customers and resolve various doubts of users in use.

From the date of acceptance of the product (the buyer must transport, store, install and use it in accordance with the provisions of the "Instruction Manual"), due to the quality problems caused by the product itself, our company promises to replace the new machine within three months. Free maintenance within the year, and provide technical support and maintenance services during the life cycle.

Provide technical support in the whole process of inspection, installation, commissioning, acceptance, performance acceptance test, operation, maintenance and other corresponding technical guidance and technical training related to contract products in a timely manner.